• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
elitebook 2760p
Microsoft Windows 10 (64-bit)

Hi all,

 

I have an HP Eliteboot 2760p which won't powerup (or more specifically, won't stay on.)

 

When I slide the power switch, the usual LED's turn on, includnig the three at the front edge of the unit for PowerON, Charge and HDD activity.  The internal fan also spins up for about 1 second.

 

But - after that one second, it turns back off, leaving only the orange charge LED illuminated fro about .5 of a second, then that also turns off.

 

On occasion, the systen tries to turn on again (all by itself) after about 4 to 5 seconds, only to repeat the same outcome; powering off.

 

I receive no beeps, no flashing LED's (such as the usual blinking LED's for diagnostic error codes).

 

I have tried removing the HDD, the Memory, the battery and the result is the same.

The 'hard reset' procedure also failed to make a difference.

 

So - I essentially have no diagnostic output at all! 😞

 

The one and only thing that changed close to the time of failure is that we plugged a Microsoft USB headset into the unit, which functioned perfectly... (We used it for about 3 hours almost immediately after plugging it in).

 

Does anyone have any thoughts around what I might be able to do with this Laptop? Is there a way to force any other type of resets, or force it into some sort of diagnostic poweron sequence or anything else at all?

 

I know it's an older laptop, but it's my little boys and h loves it, and the unit itself is still near new - it's hardly had any use since coming out of the box!!

 

Any thoughts appreciated. 🙂

 

Cheers!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.