03-19-2017 12:20 PM - edited 03-19-2017 12:25 PM
Hi, as of the other day my touchscreen has stopped me being able to swipe it , ive lost my battery life indicator and my volume is shown as muted but i cant use the buttons to turn it up
The headphone socket also doesnt work
I can turn it on and off , i can still use it but only with the keyboard, essentially its all the functions from the screen side ive lost
any ideas of how to fix ?
03-20-2017 10:32 AM - edited 03-20-2017 10:42 AM
Allow me to welcome you to the HP community. A very good day to you. I understand that you require assistance multiple issues on the computer which includes touchscreen issues. It will be a delight to assist you.
Superb description and very smart diagnosis of the issue before posting. Kudos to you on that score. . You are an important HP customer and it is a privilege to share this platform with you.
For assisting you better, I would require more information regarding this.
- Did this start after a windows or software update? Do you remember?
- Did you run diagnostics on the computer?
- Please let me know the complete model# of the unit.
For starters, to ensure that the computer hardware is fully functional, please try run complete system diagnostics on the computer from this link: http://support.hp.com/in-en/document/c03467259
Please ensure to run complete system diagnostics which is the extended tests. If any component fails, it reports a failure code. Please make a note of it.
If all diagnostics pass, please perform a system restore to an earlier time before the issue started from this link: http://support.hp.com/us-en/document/c03327545 and follow the option “Restore your computer when Windows cannot start normally” This should do the trick for you.
If this does not work, then please perform a reset on your computer from this link: http://support.hp.com/ca-en/document/c04742289
It will do the trick for you. Please backup al your files before doing the push reset to an external flash drive or to the cloud.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee
Please click “Accept as Solution” on the post that solves your issue which will help others find the solution.
Click the “Thumbs Up” to say “Thanks” for helping!
- HP PCs - Error Messages Display on a Black Screen during Startup or Boot (Windows 10, 8, 7)
- HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7)
- HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 8)
- HP Notebook PCs - Computer Does Not Start (Windows 10)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)