problem will password on start up

[bull1286312]

I have forgot my password. When I turn it on it says enter enter current password I enter what I thought was my password 3 times and in the end it says password check failed fatal error system halted cnu9142q9h. Please help

[Paul_Tikkanen · Accepted solution]

Hi:

See if entering this unlock passcode gets you in...

e9lo3v75oz

[bull1286312]

thanks it worked

[Paul_Tikkanen]

You're very welcome.

[bull1286312]

How do u turn off the password all together

[Paul_Tikkanen]

See if this works...

Use your unlock passcode to enter the BIOS

Go to the security menu

Disable all passwords that are enabled

If asked for current password - type your unlock passcode.

For new password, just press ENTER key
Repeat the same for verify password column.

Then leave the BIOS by saving & exit option to save the changes.

[bull1286312]

I have another problem. The code u have me worked but I restored the computer because it said the app resolution was to low so I figured it was the Windows updates. But when I did it took me off the computer and left me with the old owners log it with password. How do I get past this.

[Paul_Tikkanen]

Unfortunately, I wouldn't be able to help you clear/bypass a Windows password.