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HP Recommended
HP 17-p120wm Notebook

When I turn my laptop on it asks for a "ADMINISTRATOR PASSWORD OR POWER ON PASSWORD" can anyone help me? I have tried many passwords with no results it just keeps giving me different codes with each failed attempt

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios's and unfortunately none of the current code generators will work for this - surprisingly, you can still remove a power on password from the machine by removing the rtc cell ( leave the power board connected ) then hold down the power button for 60 seconds before re-inserting the rtc.

 

The bad news is that the rtc is on the 'wrong' side of the system board so will require quite a lot of disassembly - see Page 55 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Your notebook is producing a hexadecimal halt code which is stored in ram as a 'one off' and will be re-calculated after a reboot.  This indicates you have one of the later AMI bios's and unfortunately none of the current code generators will work for this - surprisingly, you can still remove a power on password from the machine by removing the rtc cell ( leave the power board connected ) then hold down the power button for 60 seconds before re-inserting the rtc.

 

The bad news is that the rtc is on the 'wrong' side of the system board so will require quite a lot of disassembly - see Page 55 of your Maintenance & Service Guide.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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