AMD Radeon 6770m and Intel HD 3000 Driver for Windows 10 Pro 64 Bit (Upgraded OS)

[MichSam]

Hi, I use

Laptop : HP Pavilion DV 6 - 6019 TX.

OS : Windows 10 Pro 64 Bit (Already Upgraded from Windows 8.1 Pro 64 Bit).

VGA : - AMD Radeon 6770m

           - Intel HD 3000

Now, the graphic was error,  each after booting, the windows logo appears then to black screen (can't get the desktop).

In device manager - display adapters, only AMD problem (Microsoft Basic Display Adapter), then I uninstall the driver to be able to install AMD drivers.

I tried with "14-4-mobility-win7-Win8-win8.1-64-dd-ccc-WHQL", it is said that the last AMD drivers, but when at the end of install, it said failed to complete. 

i also update driver Intel HD 3000 from this " https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 "

File name: win64_152822.exe

Version: 15.28.22.64.3517 (Latest)

Date: 04/10/2014

Size: 138.68 MB

OS: Windows 7 (64-bit), Win 8 (64-bit), Win 8.1 (64-bit)

anyone please help me? i already try 5 days to try some driver but still black screen because AMD driver can't install. if you know the driver, please write the link. thanks a lot

[SuperMario1]

Hello MichSam,

Welcome to the HP Forums!

I have read your entire issue, and fortunately, there aren't any drivers that can help you. This product only has supported Windows 7 drivers, as indicated here: HP Pavilion dv6-6019tx Entertainment Notebook PC Drivers

My suggestion is to return the computer to Windows 7. This will fix the issue 🙂

Mario

[MichSam]

Yeah i know, went i bought this product use windows 7 ultimate, but before 1 year, this broke my internal HDD and fan. Because of that, i think to not use windows 7 again.

I also try windows 8 pro 64 bit before, that no problems with any driver, also not broke HDD and fan. But i don't know why in windows 8.1 some driver not work after update

[etor]

Review:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=es&lc=es&dlc=es&softwareitem=ob-112999-1 or ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59407.exe and this forum: http://forum.notebookreview.com/hp-drivers-software-forum/556469-drivers-hp-dv6-4xxx-dv6-6xxx-dv7-5x...

[MichSam]

thanks for your idea. I will try now. but sorry, link http://forum.notebookreview.com/hp-drivers-software-forum/556469-drivers-hp-dv6-4xxx-dv6-6xxx-dv7-5x... can't use, it's say " Page not found "

[etor]

Well, link it's correct now.

Resume:

If you have windows 8 or 8.1 (x64) with AMD 6770m and Intel HD 3000 then:

1. Disable install automatically drivers from Microsoft: http://support.microsoft.com/kb/2500967, method 1

2. In Control Panel, Programs and Features, uninstall all AMD and Intel video controllers

3. In Control Panel, Device Manager, uninstall display adapters for both and select Delete the driver software for this device, view http://msdn.microsoft.com/en-us/libr...(v=vs.85).aspx. Restart

4. Install HP drivers: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=es&lc=es&dlc=es&softwareitem=ob-112999-1 sp59850.exe for AMD and Intel. Restart

5. Install last Intel drivers:  win64_152822.exe Restart

6. Install last AMD drivers: 14-4-mobility-win7-win8-win8.1-64-dd-ccc-whql, restart

7. In Catalyst, preferences, advanced view

8. Enable install automatically drivers from Microsoft (1.)

9. All work: mode dynamic, mode fixed, etc.

NOTE:

1. I install initially with Bios in dynamic mode

2. If you have win8x32, i don't know...

[MichSam]

i have try your opinion, but went i follow until step 4, installation catalist manager was blank. also went i restart, it's made black screen again. i use win 8.1 Pro (x64).

just intel HD 3000 in my laptop can install successfully. I don't know why almost every time i try to install AMD driver, it's always blank in catalist install manager, after that go black screen again went i turn on laptop

[etor]

Our pc's are different in processor: you have "2nd Generation Intel Core i3/i5/i7 Mobile Processor (Spring 2011)" and me it's "2nd Generation Intel Core i3/i5/i7 Mobile Processor (Fall 2011)". My AMD have 2GB and your AMD have 1GB. But both have HD3000.

In theory, it's not it's problem. You have other options:

1. Review bios update F.1B (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5077... Addionally, review if you have dynamic and fixed options, and select dynamic previous install 

2. Repeat my installation. Don't work?

3. Windows 8.1 installed automatically intel HD3000 and AMD 6770m from Windows Update, and this should work. You don't found? Review optionals updates...

4. Use drivers alternatives: leshcat or guru3d

[MichSam]

hhmm.. my bios already update to F.1B..

i also 2 times to try install AMD Driver from Windows Update, it's still make black screen.

it's said :

Advanced Micro Devices, Inc. - Graphic Adapter WDDM1.3 - AMD Radeon HD 6700M Series
Release July 2014

(AMD Driver from Windows Update)

so, i must install bios mod or how? i don't have any idea again

[etor]

1. In bios, do you found fixed and dynamic? if you don't found, install bios mod. Use dynamic

2. Uninstall all programs and drivers previously, before of "Advanced Micro Devices, Inc. - Graphic Adapter WDDM1.3 - AMD Radeon HD 6700M Series" Release July 2014. You can use http://www.wagnardmobile.com/DDU, for example. 

3. Do you install windows 8.1 on windows 8.0? do you use windows 8.1 fresh installation? Can you testing install a new copy of windows 8.0 fresh? install drivers and later install updates... or fresh install windows 8.1?

4. You testing install Windows 7 with http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55092.exe and update to windows 8?

5. You testing install http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55092.exe in windows 8 initially?

NOTE: Excuse me my bad english, I try to help you. You should install drivers in order: Intel Chipset Device Software, Intel Rapid Storage Technology, Intel Management Engine Interface (6-series / 7-series / 8-series / 9-series) and then AMD software: http://forum.notebookreview.com/hp-drivers-software-forum/556469-drivers-hp-dv6-4xxx-dv6-6xxx-dv7-5x...

NOTE 2: My computer support Windows 8.1 native, but your computer not... http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5077... will be no new official drivers for these devices

NOTE 3. Test leshcat or guru3d drivers, and review forum respectively