Envy 15 (late 2011) orange/red issue being investigated? (5394 Views)
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Top Student
ThorsHammer
Posts: 3
Registered: ‎01-04-2012
Message 1 of 13 (5,394 Views)

Envy 15 (late 2011) orange/red issue being investigated?

There are quite a few posts at http://forum.notebookreview.com/hp-envy-hdx/ about the screen of the new Envy 15.  Is HP investigating the red/orange issue and other color problems?

Top Student
ThorsHammer
Posts: 3
Registered: ‎01-04-2012
Message 2 of 13 (5,299 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

Top Student
ThorsHammer
Posts: 3
Registered: ‎01-04-2012
Message 3 of 13 (5,269 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

Tap tap tap

 

Is this thing on?

Honor Student
kmwatts
Posts: 1
Registered: ‎01-17-2012
Message 4 of 13 (5,121 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

I'm bothered that HP won't even give an official response on the issue.  I found out about it after I had made my order and now I'm considering canceling the order for my new Envy 15-3000.

 

HP either acknowledge the issue and tell us what your doing to resolve it and what recourse your customers have or me and lots of others are going to return/cancel our orders and go with another manufacture that cares about their customers more.

 

- Unhappy Customer

Honor Student
eracer001
Posts: 2
Registered: ‎11-20-2011
Message 5 of 13 (4,737 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

When is HP going to respond to this issue?

Honor Student
rgeorgy
Posts: 2
Registered: ‎01-29-2012
Message 6 of 13 (4,660 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

lame! the laptop is perfect (I thought it is), untill I figured out this problem. thats a real show-stopper.

Top Student
pcunite
Posts: 7
Registered: ‎01-30-2012
Message 7 of 13 (4,643 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

There are only seven laptops in the world that have good screens (on paper) and this model is one of them. I have not seen it in person yet, but want one. I hope it all gets sorted out. This is 2012 and I'm not going to buy another laptop unless it has a good screen.

Professor
Mister_Do
Posts: 1,841
Registered: ‎11-17-2008
Message 8 of 13 (4,416 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

We are looking into this and will be following up.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Student
timak
Posts: 1
Registered: ‎02-13-2012
Message 9 of 13 (4,341 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

I am highly interested in getting the Envy 15; but am holding out until I see what HP does about this color problem.

 

This _needs_ to be fixed, there is no point in getting a 'higher' end PC laptop if it doesn't help me do my job.

Professor
Mister_Do
Posts: 1,841
Registered: ‎11-17-2008
Message 10 of 13 (3,249 Views)

Re: Envy 15 (late 2011) orange/red issue being investigated?

HP My Display will help improve the color orientation that you see on the display panel. If you have any question or concern after changing the display mode in HP My Display, contact HP service or support for further assistance.  Download HP My Display here: http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56745.exe

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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