12-13-2013 08:20 AM
After I updated my windows 8 professional to windows 8.1, first the graphics drivers stopped working. So I downloaded the intel and amd graphics driver form hp support page.
Now the intel graphics is running fine, but the amd graphics driver is not working. Everytime the laptop starts after 1-2 minutes "Load MMdriver application has stopped working" error comes which disables the highperformance ATI graphics.
Please help what can be done here to solve this issue.
I downloaded http://ftp.hp.com/pub/softpaq/sp59501-60000/sp5993
My laptop specs
HP Pavilion g6 Notebook PC 2230ee
Microsoft Windows 8.1 Pro
Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 8 Logical Processor(s)
Radeon (TM) HD 7670M
Intel(R) HD Graphics 4000
01-16-2014 12:16 PM
Hey Ruchan, and msaqer,
To start off the troubleshooting, it is best to restore the original drivers that came with your system. Please follow the steps in the document 'Using Recovery Manager to Restore Software and Drivers (Windows 8)'. You will need to reinstall the graphics drivers, and the Intel Chipset drivers.
After the original drivers have been reinstalled, you will need to reinstall the updated drivers in a very specific order. First you will need to install the updated Chipset drivers. Install the 'Intel Chipset Installation Utility and Driver' first, and then restart your computer. Next will be the 'Intel Management Engine Interface (MEI) Driver'. Again after the installation, please restart the notebook.
Now once the Chipset drivers have been installed, you will need to install the graphics drivers. Again these need to be installed in a particular order. So first you will need to install the 'Intel High-Definition (HD) Graphics Driver'. Once more please restart your computer after installation. Now you can install the 'AMD High-Definition (HD) Graphics Driver'. Please restart you notebook one more time.
I have also included the document 'Overview of Switchable Graphics or Dual GPUs'. This is just for reference, but please do read through as it may also help to resolve the issue.
Please let me know if you are still getting the same error message.
05-01-2014 03:42 AM
HP Pavilion g6 Notebook PC
Windows 8 Pro 64-bit
Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
Radeon (TM) HD 7670M
Intel(R) hd 4000
Product number: C6S44EA#ABV