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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-10-2016 09:17 AM

HP Recommended
Product: compaq 15-s001tu Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hello!
Recently all of my usb ports have stopped recognizing my mouse of any onther devices connected with usb,
and when i go to my device manager there is an exclamation mark besides AMD USB 3.0 Host Controller.
I've installed newest amd chipset drivers, tried reinstalling them and troubleshoot,
but it still doesn't work, its showing  This device cannot start. (Code 10)

OS: Windows 7 Ultimate X64

Thank you in advance.

3 REPLIES 3

‎12-10-2016 09:23 AM - edited ‎12-10-2016 09:27 AM

HP Recommended

hi.

 

Try the following:

 

http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66406.exe

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

If it does not work enter the control panel, system, device manager, on the USB device with yellow symbol right click, properties, details, copy and attach the hardware IDs.

 

 Resultado de imagen de hardware id windows 7

 

Regards.

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‎12-10-2016 10:10 AM

HP Recommended

It showed that everything is allready installed.

PCI\VEN_1022&DEV_7814&SUBSYS_21F7103C&REV_01
PCI\VEN_1022&DEV_7814&SUBSYS_21F7103C
PCI\VEN_1022&DEV_7814&CC_0C0330
PCI\VEN_1022&DEV_7814&CC_0C03

‎12-10-2016 10:34 AM - edited ‎12-10-2016 10:47 AM

HP Recommended

 

 

Try to install from this list

 

 

http:? //h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/ sp4ts.oid = 535941...

 

 

Luck,regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
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