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Honor Student
Posts: 1
Member Since: ‎06-09-2016
Message 1 of 3 (1,136 Views)

Battery Replacement alert

Product Name: HP Pavilion G6-2313AX
Operating System: Microsoft Windows 8.1 (64-bit)

support alert.JPGi Just got this alert by e-mail. My product lies in the category (both model and purchase date) as specified in the mail. But this alert is not showing in my HP customer profile.

So, does it mean that I will get a battery replacement? Should i call customer support for replacement?

 

 

Honor Student
Posts: 2
Member Since: ‎06-10-2016
Message 2 of 3 (1,107 Views)

Re: Battery Replacement alert

[ Edited ]

It was available yesterday,  but it states that it can't find it now.   Yesterday, when I looked, it told  you to click the link (https://h30686.www3.hp.com/?lang=en-US) to check your batteries.  Although, all it said then (and still now) that it is coming soon.

 

**UPDATE***

 

 It seems to be working now (6/14/2016)

Honor Student
Posts: 2
Member Since: ‎06-10-2016
Message 3 of 3 (1,064 Views)

Re: Battery Replacement alert

[ Edited ]

When I try to install the HP Battery Program Validation Utility, It gives me an error, "You do not meet the minimum requirements."

 

I have both the .net 4.5 framework and HP Software Framework installed.  I also tried this on both a 4530s and a 4540s laptop.

 

(https://h30686.www3.hp.com/?lang=en-US)

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