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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-01-2016 08:09 PM

HP Recommended
Product: Pavilion X360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Only a few months old, my HP Pavilion X360 had a hard disk failure. I sent it in for repairs under warranty, and it was repaired and shipped back to me two days ago. But HP did not require ME--the person they were shipping it to-- to sign for the delivery. It asked only for an "indirect" signature. I live in an apartment building, and the request for an "indirect" signature meant a building manager could sign for it. And of course she left the computer in an open room that anyone has access to. And, surprise! Someone walked off with it.

 

When I send a $700 computer to HP, I expect it to be shipped back to ME -- SECURELY. Requiring only an indirect signature -- a signature of someone I don't even know -- is NOT secure shipping. Write "Direct signature required" -- that's all it takes! -- and FedEx or UPS will either get my signature, or, if I am not home, leave a message for me to pick up my computer at their facility. Easy!

 

BEWARE: You might not get your computer back if you ship it to HP for repairs, and they will shrug and say "Not my problem" . They need to send me a laptop to replace the one they lost with their insane shipping policy: Really, you don't return the laptop to the person who sent it to you? I never authorized someone else to sign for my computer and just leave it for someone to take. I have been an HP customer for years, but I feel burned by this and will NEVER purchase an HP product again.

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