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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-31-2016 07:00 AM

HP Recommended
Product: HP Elitebook 840 G2
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I'm not sure if this is the right place to post but feel free to let me know if this needs to be re-directed.

 

I've had an Elitebook 840 G2 for about 2 months with Windows 10 installed. I frequently used the fingerprint reader to log-in. However, as of yesterday, the fingerprint reader no longer seems to be working. I'm unable to log-in with the reader and when I try to set up a new fingerprint, the reader doesn't read it.

 

I tried looking for the fingerprint reader driver but that's not listed for my model anywhere.

 

Any guidance for what next steps are would be great.

 

Thanks!

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