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Member Since: ‎04-21-2017
Message 1 of 2 (51 Views)

HP Envy 15 inch shows flickering horisontal lines then cuts out

Product Name: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I've recently bought an HP Envy  and it has been working fine. Today, however, it cut out to a black screen and, after a few seconds, an orange tinted screen with horisontal flickering lines appeared briefly, before cutting out to a black screen again. This happened a few times, before we shut down and restarted - which seemed to fix the problem.

 

It is a bit of an unnerving occurrence. Especially since the laptop has only been used for a month.

 

Please advise.

 

 

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Message 2 of 2 (33 Views)

Re: HP Envy 15 inch shows flickering horisontal lines then cuts out

Hi,


No idea what is your exact model.

It'll be better if we get full model name, product number.

Please do a clean boot and check if the issue is appearing:
https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows


Regards

Visruth
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