• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2016 12:48 PM

HP Recommended
Product: HP Envy 15t
Operating System: Microsoft Windows 10 (64-bit)

I purchased an HP Envy 15T in August, 2014.   After 20 months, the hinge/outer case has developed a serious stress crack.  There has been no trauma to the computer that would have caused this.

I am concerned that this seems to be a popular problem.  I realize I am out of warranty , but I hope HP will stand by its product and repair what look to me like a defect in the unit.  I am an employee and repeat customer of HP laptops (with great success and reliability).  I hope HP can resolve this for me.

 

ajlaptop.jpg

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.