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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-20-2016 02:27 AM

HP Recommended
Product: HP ENVY Notebook 15-q493cl
Operating System: Microsoft Windows 10 (64-bit)

Model: M1W82UA#ABA

http://www8.hp.com/h20195/v2/GetPDF.aspx/c04952229.pdf

 

The webcam *hardware* is missing from Device Manager.

 

Youcam™ doesn't see it installed

Windows 10 Camera App doesn't see it installed

 

Showed up under hidden items in Device Manager, however said it wasn't plugged in.  To verify this, I removed the driver from Device Manager, and tried to detect hardware changes.  It didn't detect the webcam.

 

Verified that there was no option to enable/disable webcam in BIOS

Performed BIOS update

 

Booted into safe mode, tried to detect hidden devices/drivers - nothing listed.

 

Downloaded and ran http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_151697_1#tab-history

 

Webcam still doesn't show in Device Manger.

 

 

Verified that both Windows Update and HP Support Assistant show laptop is current on all software updates

 

I'm at the point where I am tempted to find the technicians hardware guide for this laptop to dissassemble and verify that the webcam is actually plugged in.

 

Laptop has 1y8m left on warranty

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