-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Hp spectre x360 won't turn on- light flashes 3 times

Create an account on the HP Community to personalize your profile and ask a question

03-27-2017 05:54 PM
03-28-2017 01:27 PM - edited 03-28-2017 02:41 PM
Welcome to the HP Forums. I would be happy to help you with your HP notebook. I understand that your notebook does not turn on and you have already done some preliminary troubleshooting.
Don't worry though as I have a few steps to determine the issue and find a solution as well,
Performing a hard reset.
- Then Connect the AC power adapter, and verify that the battery power LED glows.
- Allow the battery to charge for 15 - 30 minutes.
- Attempt to start the computer.
Click here to refer the document and perform troubleshooting steps mentioned above to fix this issue.
Let me know how it goes.
I hope it helps and if you feel I have answered your question and concerns,
Please mark this post as a solution accepted and Kudos would also be appreciated.
Cheers.
Sandytechy20
I am an HP Employee
03-31-2017 07:52 PM
I have exactly this same problem. My spectre x360 13-4005dx just stopped taking a charge. I tried the hard reset,suggested here and elsewhere, and to no avail. Nothing I do will get it to reset (as far as I can tell) or take a charge again. Just the three blinking lights near the power port when I try to turn it on.
It seems like this is a very common problem, but I'm not sure what to do to get it repaired. Most said they had to send back to HP because there was a design flaw with the motherboard. I would appreciate someone contacting me to try to fix this problem.
Thank you,
04-01-2017 11:54 AM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Spectre x360 13 notebook does not turn on. I would like to help you out with this issue today.
- Check the AC adapter to confirm that all of the plugs are securely seated.
- Connect the notebook to AC power and attempt to start the computer again.
- Check the AC adapter to confirm that all of the plugs are securely seated.
- If the AC adapter features an LED power indicator, check to see if the AC adapter LED is lit to verify that the computer is receiving power from the wall outlet.
- If the computer operates on AC power correctly, charge the battery for thirty minutes to one hour, and then restart the computer.
Click here and follow the steps mentioned under Notebook battery light LED flashes.
Let me know how it goes.
I hope it helps and if you feel I have answered your question and concerns,
Please mark this post as a solution accepted and Kudos would also be appreciated.
Cheers.
Sandytechy20
I am an HP Employee
04-01-2017 03:00 PM
04-01-2017 04:31 PM
Thanks for the reply.
I appreciate your time and effort.
I request you to contact HP Phone support for further assistance on this.
Cheers.
Sandytechy20
I am an HP Employee
04-05-2017 05:09 PM
Thank you for replying to my post on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
Sandytechy20
I am an HP Employee
02-19-2019 06:01 AM
For those searching for an answer to the problem, the laptop had to be sent back to HP for repairs. I had purchased a care pack, so they took care of it. (Even though the problem should have been taken care of for free due to so many others having the issue.) So there is no easy fix. HP will have to repair it, when it was their manufacturing glitch to cause the problem in the first place. They should do the repairs for free, but don't.
