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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Yes you have an i5 processor so this from the Manual applies to you:
Supports dual-channel memory Supports up to 16 GB of system RAM in the following configurations: ● 16384-MB total system memory (8192×2)
See p. 76. Memory upgrade is very hard to do. It requires you to remove the motherboard.
This video would be helpful. It shows a similar model with 1 RAM slot and yours has 2, but the steps will be the same.
https://www.youtube.com/watch?v=ryYrCMvXBrk
You need DDR3L-1600 SO-DIMM memory.
8-GB (PC3L, 12800, 1600-MHz) 693374-005
Crucial Ballistix is performance or gaming memory which you do not really need and will not make the laptop any faster. The memory should be like the amazon.com offering I have posted. Post back with questions if any of this is unclear.
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