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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-26-2017 04:24 PM

HP Recommended
Product: HP 2013 Ultraslim Docking Stn
Operating System: Microsoft Windows 7 (64-bit)

I have an HP Elitebook 850 and an HP 2013 Ultraslim Docking Station.  I've been using them for over a year with dual 27" WQHD monitors (2560x1440) through the dual displayport connections on the back of the docking station.

 

I recently upgraded to a 32" BenQ UHD (4K) monitor, and while it works perfect if I connect the DisplayPort cable directly to my laptop, I am having problems getting it to display anything when connected through the docking station. This problem makes it so I can't use the docking station and the new monitor together.

 

Some more details:

- Running Windows 7 x64

- When monitor & laptop are connected to docking station, Windows recognizes the 4K monitor is there, but won't display anything on it (monitor thinks there is no input). I undock and connect to the laptop directly and it recognizes/displays instantly.

- I've tried docking port firmware version 2.27 (what I had originally - SoftPaq#71104) and 2.30 (SoftPaq#75855). Both were downloaded through the "HP SoftPaq Download Manager". And yes, I undocked/unplugged/rebooted/etc in between with no difference in result.

- I've tried configuring the monitor with every different resolution from 800x600 all the way to 4K - none of them get anything displayed if it's connected through the docking port (but all work fine if connected directly to the laptop).

 

I'm at my wits end here - How can I get the docking station to work with my new monitor?

 

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