Keyboard Key for 'comma' and 'less than' does not work.

[johnsap46]

I just purchased this notebook and it is working fine - except the keyboard key that is to output a 'comma' or the 'less than' sign - it does not work. I press it and nothing happens. All other keys seem to work fine. I have rebooted a few times now - I have typed in Word and Excel and in Outlook - the key does not work anywhere.

[Dvortex]

Welcome to the HP Community @johnsap46, Hope you are well!

Thanks for stopping by the HP Support Forums! I understand you are facing an issue with the “comma” key on your keyboard. Try the steps mentioned below:

• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu to open device manager.
• Click View and select Show Hidden Devices.
• Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows. (Do not select the box whish says “Delete the driver software..”)
• Continue removing device names in the Keyboards category until all device names have been uninstalled.
• Restart your computer and check.

Please check http://hp.care/2cdfAp3 for more detailed steps and instructions.

Also, check whether you are able to get the key working in “command prompt”. Press “Windows logo key” + “R” to get run window. Type “cmd” to get the command prompt. Check whether the key is working while typing there.

Let me know how that goes. Good luck!

Cheers 🙂

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