• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-30-2017 10:38 AM

HP Recommended
Product: HP 250 G5 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I recently bought a new HP 250 G5 Notebook, the laptop itself is great however after 1.5-2 hours of the use it seems to freeze up and requires a hard reset.

 

The cursor freezes up as does the screen and if I am watching a video the veido will freeze. The audio crashes and a loud buzzing noise come from the laptop. I need to then press and hold the power button in order to restart the laptop.

 

I have installed all windows updates and I have updated all drivers. I have also reset the laptop and reinstalled windows 10. I have also kept an eye on my CPU tempratures and they dont ever seem to go above 65 degrees.

 

I am not sure what else to do, I bought the laptop on the 10/04/2017 and it is still under warranty.

 

Any advice is appreicated

Thanks,

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.