• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-25-2016 12:20 AM

HP Recommended
Product: Pavilion g6-2305sq
Operating System: Microsoft Windows 8 (64-bit)

I am having a strange problem with my HP PVILION g6-2305sq NOTEBOOK.

 

 

The status LED of the power supply is not on if my notebook keyboard is connected to the motherboard. The notebookis not reacting if I press the power on button. Only after I disconnected my keyboard the status LED of the power supply came back to green and I could start the notebook. I have to mention that the touchpad is working properly.

 

Now I am using an external USB keyboard. 

 

I was wondering if some of you have evere experienced this problem, and could help me with the following questions

 

1. Do you think the motherboard is demmaged or only the keyboard?

 

2. Is there a software with witch I could test my motherboard is 100% working propperly(because I want to avoid purchasing a new keyboard if itțs not necessary)? 

 

3. If I decide to purchase a brand new keyboard, I was wondering if a backlit keyboard would be compatible with my notebook model?

 

Thank you.

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.