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‎02-01-2017 12:40 AM - last edited on ‎02-01-2017 07:46 AM by Retired

HP Recommended
Product: HP EliteBook 8470p
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

 

My product is HP EliteBook 8470p Notebook. And using BIOS/UEFI without CSM.

 

Serial: [Personal Information Removed]

Product: D6R84UC#ABA

 

My issue occurs after I update the system BIOS from older version to F.66 Rev A.

The physical keyboard work not correctly after updating.

I have check by UEFI diagnostic, phenomenon: some key (as: 'E', 'D', 'C', 'Esc') not effected when be pressed. And this phenomenon occurs when I enter BIOS environment or DOS or window OS.

The other keys is work as normally.

Currently, my PC work normal before updating. Beside that, I can not rollback for the previous version because of forbiddance.

Have anybody meet issue like me and any solution ?

 

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