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Honor Student
Posts: 3
Member Since: ‎05-20-2013
Message 1 of 2 (74 Views)

Replacement offer not enough..

Product Name: HP ENVY QUAD LEAP MOTION 17T J
Operating System: Microsoft Windows 10 (64-bit)

       I have been offered a gift card for replacent of my failed laptop. I find the amount lacking...To consider that the machine was received in a failed condition two years ago ...Returned for service seven times ..Three monthes of it's life was spent in HPs' hands for repair..Recently it was demanded of me to make a 50 mile trip to a fed-ex facility  to return the unit for it's final replacement...In a  NH snowstorm I might add..(Not to the certified fed ex facility right up the road)..

 

    After all the hassle and pains I don't think it's too much to ask for....This is the machine I want..;

     

  • Windows 10 Pro 64
  • Intel® Core™ i7-7700HQ (2.8 GHz, up to 3.8 GHz, 6 MB cache, 4 cores) +NVIDIA® GeForce® GTX 1050 Ti (4 GB GDDR5 dedicated)
  • 16 GB DDR4-2400 SDRAM (2 x 8 GB)
  • 17.3" diagonal UHD IPS UWVA anti-glare WLED-backlit (3840 x 2160)
  • 1 TB 7200 rpm SATA + 512GB PCIe® NVMe™ M.2 SSD
  • Office Software Trial
  • Security Software Trial
  • 6-cell 62 WHr Lithium-ion Battery
  • SuperMulti DVD burner
  • Full-size island-style backlit keyboard
  • HP Wide Vision HD Webcam with Dual Digital Microphone
  • Intel® 802.11ac (2x2) Wi-Fi® and Bluetooth® 4.2 Combo
  • Logitech F710 Gaming Pad          Time and time again for repair ...All the work that was lost amidst these failures...Arranging for the shipping and receiving each time....The down time while HP was deciding what my next step would be...
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Posts: 25,930
Member Since: ‎11-12-2008
Message 2 of 2 (32 Views)

Re: Replacement offer not enough..

The Forum has no power to send you a new laptop or money or any other financial adjustment. 

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