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‎03-29-2017 03:59 PM - edited ‎03-29-2017 04:00 PM

HP Recommended
Product: Spectre X360 13-4003dx
Operating System: Microsoft Windows 10 (64-bit)

I was using my Spectre X360 the other day when it just shut off of me. Now it will not turn on the light next to the charger will not come on when plugged in.  I purchased this new in Oct '15 so my warranty expired roughly 6 months ago . I called HP and they told me that since I was out of warranty, all I could do was send it in for repair and pay for it. But according the person I spoke to, issues related to "not turning on or charging" would cost $650 plus tax. What!? I took it to a local repair shop hoping that it was just a loose wire on the charging port and they told me that the motherboard is fried and burnt under the sticker right near the m.2 ssd drive. I did a search here and found MANY people having the same EXACT problem. Some have been contacted and received a repair for free, which is great. However others were offered a coupon towards a new laptop. That's just ridiculous. This is clearly a defect if this many people are having the exact same issue at the exact same time of roughly 6 months outside of warranty. This is supposed to be a premium level model from a top company in the industry! HP needs to stand behind their products and do something about this problem. I spent over $1400 on this planning to have it for several years and now it's barely 18 months later and all it is good for is a paper weight. Has anyone found a way to get HP to repair this as oppposed to just offering a coupon towards something new? I'm not looking to spend another $1400!

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