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Honor Student
Posts: 2
Member Since: ‎05-17-2011
Message 1 of 6 (5,289 Views)

The pointing stick device on the Elitebook 2740p doesn't work

[ Edited ]

Hello everybody! Please, help: the pointing stick and its buttons don't work at all. I think it's a driver problem because I can't find a proper driver, only a touchpad driver which nothing resolves. What can I do to make it work?

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Provost
Posts: 22,858
Member Since: ‎11-12-2008
Message 2 of 6 (5,269 Views)

Re: The pointing stick device on the Elitebook 2740p doesn't work

[ Edited ]

If the touchpad works but not the pointer stick try going into the BIOS (F10 on power up) and see if you can enable/disable dual pointing devices. Here is the Service Manual:

 

Manual

 

I do not see that there is a setting in the BIOS for dual pointing devices. You might also try going into the Windows Control Panel and check the Mouse settings to see if there is anything there which can enable/disable dual pointing devices.

 

I can tell you it is not a driver issue as the pointer stick works through basic Windows drivers even before you install the HP driver for the touchpad, which should provide enhanced function (e.g. scrolling) on the pointer stick and its buttons, too. Pointer sticks can go bad and the ribbon cable that connects them to the mobo can get disconnected too. It is not too hard to remove the keyboard and make sure everything is hooked up right.

Honor Student
Posts: 2
Member Since: ‎05-17-2011
Message 3 of 6 (5,264 Views)

Re: The pointing stick device on the Elitebook 2740p doesn't work

[ Edited ]

Thanks for your reply! In the BIOS there is no option for dual pointing devices and in the control panel too. So it probably cable disconnect, because the notebook recently returned from the repair (pointer stick worked properly before it!).

Provost
Posts: 22,858
Member Since: ‎11-12-2008
Message 4 of 6 (5,237 Views)

Re: The pointing stick device on the Elitebook 2740p doesn't work

It is very easy to forget to hook that ribbon cable back up when you are reassembling the laptop.

Student
Posts: 1
Member Since: ‎09-10-2016
Message 5 of 6 (328 Views)

Re: The pointing stick device on the Elitebook 2740p doesn't work

Hi,

 

I just purchased the Elitebook 2540p and Im having the same problem. The laptop was even opened to check if there is any hardware issue, but there isnt , everything is in its place.

 

I noticed though that there is no touchstyk driver installed, only an mousepad driver of synaptic. how or where can i install the touchstyk driver software? (I allready checked the drivers on the HP support page and i installed the latest synaptic software available there).

 

Please help, this is the only thing keeping me from returning this laptop to my seller.

Provost
Posts: 22,858
Member Since: ‎11-12-2008
Message 6 of 6 (319 Views)

Re: The pointing stick device on the Elitebook 2740p doesn't work

There is no driver. The pointer stick either works or not. 

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