These are the posts that I am talking about. HP Split x2 13(M110dx)

[Davidhdez]

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Jcochran49

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Member Since:‎07-09-2015

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Re: HP Split X2 - Battery 2 plugged in but not charging

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‎07-09-2015 05:06 AM

I have similar issue. I have hp split x2 model 13-r010dx running Windows 8.1. The tablet portion is not taking a charge. When plugged into the tablet no light comes on. When I attach the tablet to the keyboard dock and plug the indicator light flashes white on back of keyboard. When I take the tablet off the dock and leave the dock plugged in the indicator light is white and doesn't flash. Seems like tablet battery is drained I had it off the charger overnight and won't take a charge. My keyboard battery is charged so but the computer won't turn on at all.

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MechPilot

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Re: HP Split X2 - Battery 2 plugged in but not charging

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‎07-10-2015 06:20 AM

Hello @Jcochran49,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I have read your post on how your notebook computer indicates that Battery 2 is plugged in, but not charging or detected, and I would be happy to help you!

To further diagnose this issue, I recommend following the steps below to successfully enable your computer to charge the battery:

To test and synchronize the battery to your computer, I recommend following this document onTesting and Calibrating the Battery (Windows 😎. This should help maintain a charge on your notebook's battery.

Additionally, I also suggest following the steps below re-install the Microsoft ACPI-Compliant Control Method Battery:

Step 1. Go to Device Manager
Step 2. Select Batteries
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 4. Click Uninstall
Step 5. At the prompt put a check in the box to remove the current driver
Step 6. Shutdown the computer
Step 7: Remove the battery for minute and then put it back in

When the computer comes back up it should automatically find the driver.

Step 8. Go to Device Manager
Step 9. Select Batteries
Step 10. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 11. Click "Search automatically for updated driver software"

If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps!

Regards