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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-27-2016 02:19 PM

HP Recommended
Product: HP ProBook 6460b
Operating System: Microsoft Windows 7 (32-bit)

I trying to upgrade from Windows 7 to Windows 10 and the upgrade always gets stuck at a Windows 10 dialog box that says DigitalPersona Pro needs to be manually uninstalled (there are two instances of this message). This appears associated with the HP ProtectTools that was originally installed on this machine. However, I cannot find either one of these programs in the list of programs that can be deinstalled in Control Panel. I do see HP ProtectTools in the programs menu, but when I run it, it is "loading applications" and never finishes that. I've tried downloading HP ProtectTools from the HP support side, for my model laptop and re-installing (hoping that I can then de-install a repaired install), but at the end of the install the installer says that it is not supported on my machine.

 

I just want to get DigitalPersona Pro off of my machine and finish the Windows 10 upgrade. I don't even care if the fingerprint reader even works. I've searched the web and found lot's or references to fix this, but so far nothing I've tried has worked.

 

Help.

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