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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (58 Views)

printer does not finish the printing

Product Name: ENVY 5530

If I want to make a print, the printer starts as usual, but does not finish it. It stops halfway...

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HP Support Agent
Posts: 3,584
Member Since: ‎07-26-2016
Message 2 of 2 (34 Views)

Re: printer does not finish the printing

Hi @Hermien,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand your HP Officejet printer stops printing half-way. Don't worry we'll work together to find a solution for you,

 

To provide you with an accurate solution, I'll need a few more details:

Have you made any changes on the printer before the issue started?

Are you able to make a standalone copy from the printer?

When was the last time it worked?

Have you tested printing from any other computers on the network to see if they experience the same printing issue over the network?

What is the Operating System installed on this PC? Is this Windows or Mac OS

 

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

If the issue persists, I would suggest the next step would be to uninstall and reinstall the printer drivers.

 

Please respond to this post with the details to provide you with accurate steps. Looking forward to hearing from you.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

 

 

Jeet_Singh
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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