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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-13-2014 08:35 PM

HP Recommended

Ive only had my laptop for nearly two months and the up and down arrow have just randomly stopped working. My laptop is a HP Pavilion 13 Notebook PC. Please help anyone!!

2 REPLIES 2

‎12-13-2014 11:45 PM - last edited on ‎04-20-2016 04:17 PM by HP Administrator

HP Recommended
Dear Customer,

Welcome and Thank you for posting your query on HP Support Forum

It looks like you are having issues with the Keyboard on your Notebook.
We will surely assist you with this.

Let’s start with a questions:
1. Was there any liquid split on the Notebook Keyboard
2. Is there any Dust settled on the Notebook Keyboard
3. Are there any Keys which are fallen off / Any Keys which are loose

Troubleshooting:
Step 01. Click on the Start Button and go to Control Panel
Step 02. Open the Device Manager and expand the Keyboard from the list
Step 03. Right click on Standard PS/2 Keyboard and click on Uninstall
Note: This driver will get installed again automatically on your Notebook
Step 04. Please turn OFF the Notebook
Step 05. Un-plug the Power/AC Adapter and also remove the Battery too
Step 06. Press and Hold the Power Button of the Notebook for a full minute
Step 07. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 08. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 09. Once you get to the BIOS, Please press F9 or F5 Key[Model specific] to load setup defaults for the BIOS
Step 10. Use the arrow keys to say "YES" and hit enter
Step 11. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 12. Now please wait till the Unit loads the Windows Operating system

Please click on the below shown link to troubleshoot the issue with more ease
http://support.hp.com/us-en/document/c03738933

Last but not the least could you please check and verify if External USB Keyboard works fine or not?

Hope this helps, for any further queries reply to the post and feel free to join us again

**Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
I am an HP Employee

‎02-11-2015 10:58 AM

HP Recommended

Thank you for this tip. I found the same info in Google, and confirming it with HP staff made me do it right away.

I tryed working as a financial intern at HP, after three months I re-discovered HP computers and service are great (I've only had HP laptops since 2001). Too bad it didnt' work out for me with my team. Great company.

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