Intel Identifies Chipset Design Error, Implementing Solution

[Roy1]

Which HP machines are affected by the Intel Chipset Design Error?

http://newsroom.intel.com/community/intel_newsroom/blog/2011/01/31/intel-identifies-chipset-design-e...

What is the impact?

How is HP handling the solution?

[Mumbodog]

This is a user to user forum, I am sure HP will make some sort of statement  about the issue soon, I assume all of them will be recalled, there are about 500,000 total that were sold in consumer products by all manufacturers.

Any product that shipped with the new i3, i5, i7 processor based on the Sandy Bridge line of processors that has the "Cougar Point" chipset,  is part of this issue. One article said 29 part numbers, but i found over 30 processors based on Sandy Bridge design. but some have a launch date next month, so they have not been shipped yet

http://ark.intel.com/MySearch.aspx?CodeNameText=Sandy%20Bridge

More info in this thread

http://h30434.www3.hp.com/t5/Notebook-Hardware/Intel-chip-flaw/td-p/502489

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[kerropiboy]

How sketchy is this???? 

I ordered a HP Pavilion Elite HPE-570t PC which arrived 2 days ago.  I called customer service to ask if my computer was affected by this flaw, and the rep told me "actually only a very small percentage of computers was affected.  You should continue to use your computer and if you notice a performance issue, you are covered under the 21 day return policy." 

I then pointed out that the chipset flaw affects performance over several months / years - and so 21 day return policy wouldn't help me by the time I noticed.  I then asked him if he even knew what I was talking about, and he said, yes he knew.  He then passed me onto tech support to check if my computer was affected.

I am so pissed HP is telling customers to "don't worry about it, just use your computer."  Most people who buy these computers probably don't even know enough about the flaw to realize it degrades over time - if they know about it at all. 

Shame on you HP.

[Mumbodog]

See this page, if you have one of the listed processors, then you have the bad chip

http://www.intel.com/consumer/products/processors/chipset.htm?iid=en_US_01_chipset+gg_headline

[pepe999]

I am so pissed HP is telling customers to "don't worry about it, just use your computer."

Hi, this is not just HP, all products with the Sandy Bridge processors have to be replaced and the motherboard fixed. You can use it without worries because it may occur in the far future and even not on all computers (up to 5%). However, ask for a replacement..

[icthusman2]

Umm.... Intel has actually said 5-15% may see the issue.  Also, your point about "this is not just HP" is invalid.  Yes, every company who sold a Sandy Bridge product is affected by this not just HP.  But other companies have come out and said they will be dealing with the issue, HP has been telling their own customers, myself included, to continue using their machine and their laptop is not affected.  Intel told me that mobile chipsets are affected, HP told me they are not.  Who should I believe here?  I would have to go with Intel on this one.

[Mumbodog]

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icthusman2 wrote:

  Intel told me that mobile chipsets are affected, HP told me they are not.  Who should I believe here?  I would have to go with Intel on this one.

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Here is how I interpret this.

Only Sata ports beyond 0 and 1 are affected, so if you have a laptop model that will never use these other sata ports, then it will never have an issue even if it does have the bad chip.

They should however allow you to get a replacement for defective product imho.

Its a PR nightmare for sure.

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[Mumbodog]

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pepe999 wrote:

Hi, this is not just HP, all products with the Sandy Bridge processors have to be replaced and the motherboard fixed. 

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Not true, did you look at the link I posted above, Intel listed the processors and related bad chip this problem is related to, and it is not all of the i3, i5, i7 sandy bridge processors.

Here is the official list from Intel, there is a lot of misinformation out there, but i think Intel would know for sure for some reason don't you?

Quad-Core Desktop Processors:

• Intel® Core™ i5-2500K
• Intel® Core™ i5-2500S
• Intel® Core™ i5-2500T
• Intel® Core™ i5-2500
• Intel® Core™ i5-2400
• Intel® Core™ i5-2400S
• Intel® Core™ i5-2300

Quad-Core Laptop Processors:

• Intel® Core™ i7-2820QM
• Intel® Core™ i7-2720QM

Quad-Core Desktop Processors:

• Intel® Core™ i7-2600K
• Intel® Core™ i7-2600S
• Intel® Core™ i7-2600

Quad-Core Laptop Processors:

• Intel® Core™ i7-2920XM

[icthusman2]

It has nothing to do with the processor but with the chipset.  Those processors listed are not even all the ones that use the chipset that is defective.

You also wrote this "Only Sata ports beyond 0 and 1 are affected, so if you have a laptop model that will never use these other sata ports, then it will never have an issue even if it does have the bad chip."

One thing you have to keep in mind with this is that many of the current models use 3 of the ports.  I have a dv6t-4000 Quad.  Your first thought would be that only ports 0 and 1 are being used as I have one hdd and one optical drive.  I also have an eSATA port that Intel tech support confirmed to me would be running off of one of the bad SATA ports.  Of course, this is all conjecture as we are assuming that HP used port 0 for the hard drive and port 1 for the optical.  For all I know, the hard drive could be on port 5, eSATA on port 4, and optical on port 3.

In any event, no matter what is attached to what I have three ports in use and am affected by the recall even though HP claims otherwise.

[Mumbodog]

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icthusman2 wrote:

It has nothing to do with the processor but with the chipset.  Those processors listed are not even all the ones that use the chipset that is defective.

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Actually it has everything to do with the Sandy bridge processors, but I don't want to argue about it, it is only a means to identify the problem PCs as a whole, not motherboards, you did not post a link to " not even all the ones that use the chipset that is defective" you speak of, any links from Intel or just other sites that are posting misinformation? Saying it is one thing, proving it is another.

Many of the Sandy Bridge processors have not even shipped yet, so they are not affected nor will they be listed as a means of identifying the problem PCs.

I did say "some models" when referring to sata ports 0 and 1, many models only have 1 hard drive and 1 optical drive with no e sata port.

I am sure HP and others will remedy the problem for anyone that has it, it will take time for this to happen.

I know you are upset and possibly mad, just don't take it out on me, thanks.

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