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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-02-2014 07:05 AM

HP Recommended

Hi friends

I have recently bought HP touchsmart Envy 15-j122tx and notice after first day that backlit keyboard light is uneven and after more observation i find that led light in keyboard are not working in some keys properly as others keys, what i do now plz replay fast.....

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-10-2014 08:50 AM - last edited on ‎03-07-2017 09:40 AM by HP Administrator

HP Recommended

Hi frankricher,

 

Thank you for the picture. It appears that there may be a hardware issue with the backlit keyboard. You may want to try a Performing an HP System Recovery (Windows 😎 to factory settings to see if this repairs the issue.

 

If this does not resolve your issue and you are still under warranty, I suggest that you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link to get the support number for your region. Contact HP Worldwide.

 

I hope this helps, please let me know how it goes.

 

Thank you and good luck!

I worked on behalf of HP.

View solution in original post

4 REPLIES 4

‎06-04-2014 11:42 AM - last edited on ‎03-06-2017 06:20 PM by HP Administrator

HP Recommended

Hi frankricher,

 

I just want to make sure I understand your issue. Your backlight on your HP ENVY TouchSmart 15-j122tx Notebook PC keyboard is not distributing the light evenly. I will try my best to help you with this issue.

 

Here is a document for Display and Keyboard Dims Using the Proximity Sensor that may help with adjusting the lighting. 

 

I hope this helps, please let me know how it goes.

 

Thank you and have a great day!

I worked on behalf of HP.
Tags (1)

‎06-09-2014 03:36 PM - edited ‎06-09-2014 03:41 PM

HP Recommended

Hi

First of all thanks for your reply and second i did not find  HP Proximity Sensor Utility in my HP envy 15-j122tx with windows 8.1 and last my problem is that some keys led lights are not working i have attached one pics after turn on backlight keyboard by function key led light not working....1.jpg

‎06-10-2014 08:50 AM - last edited on ‎03-07-2017 09:40 AM by HP Administrator

HP Recommended

Hi frankricher,

 

Thank you for the picture. It appears that there may be a hardware issue with the backlit keyboard. You may want to try a Performing an HP System Recovery (Windows 😎 to factory settings to see if this repairs the issue.

 

If this does not resolve your issue and you are still under warranty, I suggest that you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link to get the support number for your region. Contact HP Worldwide.

 

I hope this helps, please let me know how it goes.

 

Thank you and good luck!

I worked on behalf of HP.

‎06-10-2014 02:29 PM

HP Recommended

Hi 

Thanks for ur suggestion i also think it hardware problem and secondly I just bought a week ago..

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