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Minhception
Posts: 3
Member Since: ‎11-01-2012
Message 1 of 4 (5,110 Views)

CD/DVD Drive Stopped Working Windows 8

My CD/DVD Drive is not working. I have no Idea what to do.

 

Specs:

 

HP Pavilion dv6-6b85ec

Windows 8

 

HP CDDVDW SN-208BB Stopped working Code (19)

 

Device SCSI\CdRom&Ven_hp&Prod_CDDVDW_SN-208BB\4&bc34cf3&0&050000 had a problem starting.

Driver Name: cdrom.inf
Class GUID: {4D36E965-E325-11CE-BFC1-08002BE10318}
Service: cdrom
Lower Filters:
Upper Filters:
Problem: 0x13
Status: 0x0

Thanks in Advance

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Paul_Tikkanen
Posts: 41,085
Member Since: ‎07-13-2010
Message 2 of 4 (5,095 Views)

Re: CD/DVD Drive Stopped Working Windows 8

Hi:

 

See if running the automated fix it tool works for you.

 

http://support.microsoft.com/mats/cd_dvd_drive_problems/

 

If the auto fix doesn't work, try the manual fix listed by clicking the "Let Me Fix it Myself" heading.

 

http://support.microsoft.com/kb/982116

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Dariel
Posts: 1
Member Since: ‎09-07-2013
Message 3 of 4 (3,985 Views)

Re: CD/DVD Drive Stopped Working Windows 8

Thanks for the answers in this forum, running this Windows automated fix it tool helped me, I hope it does for everyone with the same issue.

 

I have a HP Pavilion dv7-6c95dx, and I updated from Windows 7 Professional to Windows 8 Enterprise, then updated all drives listed in HP website for my laptop model, only DVD drive didn't work well.

 

I could see the drive, but after inserting a DVD Movie it didn't do anything, so now it's working well thanks to this tool.

Provost
Paul_Tikkanen
Posts: 41,085
Member Since: ‎07-13-2010
Message 4 of 4 (3,976 Views)

Re: CD/DVD Drive Stopped Working Windows 8

You're very welcome.

 

Glad the fix it tool worked for you.

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