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Honor Student
tharu
Posts: 3
Member Since: ‎05-30-2012
Message 1 of 6 (9,019 Views)
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HP G62 Plugged in | Not Charging.


Product name: HP G62 Notebook PC
Product Number: WY887EA#ABV

Operating System : Windows 7

 

Error message:

5-31-2012 .jpg

 


















& im run start up batary check its gain this erro code : Q4GEWC-52A64Q-9XL03G-C0EQ03

   plz help meeeee..:smileysad: 

-tharu
Provost
DavidPK
Posts: 32,527
Member Since: ‎09-24-2010
Message 2 of 6 (9,013 Views)

Re: HP G62 Plugged in | Not Charging.

Hi,

 

Download and run the stand-alone battery test utility available on the page below and see if this reports any problems with your battery - post back with the results.

 

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Regards,

 

DP-K

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Honor Student
tharu
Posts: 3
Member Since: ‎05-30-2012
Message 3 of 6 (9,005 Views)

Re: HP G62 Plugged in | Not Charging.

:smileyindifferent:
here is scr shots there no problem bt  not charging..



5-31-2012 4-01-31 PM tharu.jpg


 

5-31-2012 4-00-31 PM tharu.jpg
 
& i also unstall Microsoft ACPI-Compliant Control Method Battery  Driver & reinstall bt problam not slove.
   & im check battary in startup hp battary check its faild eroo  = Q4GEWC-52A64Q-9XL03G-C0EQ03
help meeeee 

 

 

bt battry not charge..

-tharu
Provost
DavidPK
Posts: 32,527
Member Since: ‎09-24-2010
Message 4 of 6 (9,003 Views)

Re: HP G62 Plugged in | Not Charging.

Hi,

 

I can't see any of the images you have uploaded yet as they have to be approved by a Moderator before they show on the thread.

 

In the meantime, try the following.

 

Shut down the notebook, unplug the AC Adapter and remove the main battery.  Next, with reference to Page 51 of your Maintenance & Service Guide, remove the RTC (cmos) battery.

 

Hold down the power button for 30 seconds to dispel any residual charge in the Motherboard and then leave the notebook for 10 minutes.

 

Reconnect the RTC battery, replace the cover, reinsert the main battery, plug in the AC Adapter and start the notebook.

 

Do you still get the same error?

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
tharu
Posts: 3
Member Since: ‎05-30-2012
Message 5 of 6 (8,986 Views)

Re: HP G62 Plugged in | Not Charging.

i thnik its working..now bt chrging thkzzz lot:smileyvery-happy:

-tharu
Provost
DavidPK
Posts: 32,527
Member Since: ‎09-24-2010
Message 6 of 6 (8,982 Views)

Re: HP G62 Plugged in | Not Charging.

Hi,

 

You're welcome and good to hear it's working :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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