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Honor Student
Agyeik
Posts: 3
Member Since: ‎05-13-2012
Message 1 of 6 (1,443 Views)

HP Keyboard and mouse do not work on my laptop..

Randomly my keyboard and mouse stop working on  my laptop....

 

Keyboard:

When my laptop reaches the login screen my keyboard won't work, I have to put it in to standby mode first, resume the OS and then it starts working again normally.

 

Mouse:

My mouse doesn't work at all. I have to use a USB mouse

 

Is there anyway for me to fix this problem?

 

Specs:

Windows Pavilion dv7

Windows Vista 64 bit

4gb Ram

AMD Turin Dual Core 2.2GHZ

500gb Hard drive

Three years old.

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erico
Posts: 26,579
Member Since: ‎01-07-2009
Message 2 of 6 (1,432 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi,

 

Please identify your notebook with its complete product name or product number. Post all of the alphanumeric characters. 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Agyeik
Posts: 3
Member Since: ‎05-13-2012
Message 3 of 6 (1,430 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi

 

The spec is:

 

HP DV7 - 1451nr

 

Windows vista home premium 64 bit.

 

All the drivers are also up to date!

Provost
erico
Posts: 26,579
Member Since: ‎01-07-2009
Message 4 of 6 (1,426 Views)

Re: HP Keyboard and mouse do not work on my laptop..

[ Edited ]

Download the update to the HP support assistant and install it.

 

Start the HP Support Assist and select Maintain and run a TuneUP.  There have been numerous BIOS updates since your notebook was released to market. Let the tuneup update the BIOS to the version that it suggests. 





Help others by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****
You can say thanks by clicking on the Kudos thumbs up icon


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Agyeik
Posts: 3
Member Since: ‎05-13-2012
Message 5 of 6 (1,410 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi, I did this and i still have the same problem.

Honor Student
BETW
Posts: 3
Member Since: ‎07-10-2012
Message 6 of 6 (1,258 Views)

Re: HP Keyboard and mouse do not work on my laptop..

 I have a problem with my PC mobile device that the keyboard stop working and the mouse also

dv6000 hp

 

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