HP Keyboard and mouse do not work on my laptop.. (1210 Views)
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Honor Student
Agyeik
Posts: 3
Registered: ‎05-13-2012
Message 1 of 6 (1,210 Views)

HP Keyboard and mouse do not work on my laptop..

Randomly my keyboard and mouse stop working on  my laptop....

 

Keyboard:

When my laptop reaches the login screen my keyboard won't work, I have to put it in to standby mode first, resume the OS and then it starts working again normally.

 

Mouse:

My mouse doesn't work at all. I have to use a USB mouse

 

Is there anyway for me to fix this problem?

 

Specs:

Windows Pavilion dv7

Windows Vista 64 bit

4gb Ram

AMD Turin Dual Core 2.2GHZ

500gb Hard drive

Three years old.

Provost
erico
Posts: 23,372
Registered: ‎01-07-2009
Message 2 of 6 (1,199 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi,

 

Please identify your notebook with its complete product name or product number. Post all of the alphanumeric characters. 



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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Agyeik
Posts: 3
Registered: ‎05-13-2012
Message 3 of 6 (1,197 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi

 

The spec is:

 

HP DV7 - 1451nr

 

Windows vista home premium 64 bit.

 

All the drivers are also up to date!

Provost
erico
Posts: 23,372
Registered: ‎01-07-2009
Message 4 of 6 (1,193 Views)

Re: HP Keyboard and mouse do not work on my laptop..

[ Edited ]

Download the update to the HP support assistant and install it.

 

Start the HP Support Assist and select Maintain and run a TuneUP.  There have been numerous BIOS updates since your notebook was released to market. Let the tuneup update the BIOS to the version that it suggests. 



****If you found that my suggestion was helpful, you can say thanks by clicking on the purple thumbs up icon in the lower left corner of a post ***

****Please click on the Accept As Solution button if my suggestion resolves the issue you were having****
****I am a volunteer, I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Agyeik
Posts: 3
Registered: ‎05-13-2012
Message 5 of 6 (1,177 Views)

Re: HP Keyboard and mouse do not work on my laptop..

Hi, I did this and i still have the same problem.

Honor Student
BETW
Posts: 3
Registered: ‎07-10-2012
Message 6 of 6 (1,025 Views)

Re: HP Keyboard and mouse do not work on my laptop..

 I have a problem with my PC mobile device that the keyboard stop working and the mouse also

dv6000 hp

 

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