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1 ACCEPTED SOLUTION
Accepted Solutions
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The first thing to try is a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
If that does not produce positive results then continue with the following troubleshooting statements.
Is there a power LED lit on the notebook when the piower adapter is connected and connected to household power?
If that is not the case, then the notebook adapter may have failed and is unable to charge the battery or power the notebook on its own.
The power LED acts as a power adapter diagnostic and when not lit is an indocation that external power is not OK.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
The first thing to try is a hard reset as follows:
1) Remove the battery and unplug the DC power adapter.
2) Press and hold the power button for more than fifteen seconds.
3) Plug in the DC power adapter (leave the battery out for now)
4) Press the power button
If that does not produce positive results then continue with the following troubleshooting statements.
Is there a power LED lit on the notebook when the piower adapter is connected and connected to household power?
If that is not the case, then the notebook adapter may have failed and is unable to charge the battery or power the notebook on its own.
The power LED acts as a power adapter diagnostic and when not lit is an indocation that external power is not OK.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
@Leaf_West wrote:Ok I did the above steps and still the computer is dead .... the LED light beside the charger input slot is not lit up
With the power adapter connected to the notebook and plugged in, wiggle the connector at the notebook very gently and watch the power led. If it flickers on, then the issue is the DC adapter header connector on the notebook, rather than the power adapter itself.
If nothing happens, then that means that the most likely cause of the issue is that the power adapter has failed. It is far less expensive to replace the power adapter than to replace the notebook.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
Do a Google search with your notebook product name and replacement power adapter as the search terms. The specs are actually listed on the power adapter. Take a look at the small label on it. You will see DC output in volts and watts.
HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years. It is difficult to help you if we don't know which specific model you own..
Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.
Method #2:
Remove the battery and look in the compartment where the battery was installed. You should see a Service tag with printed part number and a product name. Please post the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase. Also post the installed CPU type. (AMD or Intel)
- see This HP web document if you are stil having problems locating the complete model number and\or product number.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
The following link is an example of a search I did using your product number and power adapter as the key words.
You should perform the search on your own since I reside in Europe and you might live in another region of the world.
Take a look at the results and shop wisely. 😉
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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HP Recommended
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