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Honor Student
Bianca5
Posts: 2
Member Since: ‎02-09-2014
Message 1 of 3 (150 Views)

hardware issues

Hi,
I think I mihgt have a 'slight' issue with my notebook. I accidentaly closed it a bit harder than I should have and now it's giving me the error warnings about HDD failing and backing up my things. I tried to 'fix' it myself by pressing F1 untill it gave me the option to start up and execute the Windows self repair. It was functioning (by that I mean the operation was in progress) but after it finished I didn't see anything. The screen was just blacked out. Nothing on it. Any ideas what to do next?
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SuperMario1
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 3 (128 Views)

Re: hardware issues

Hello Bianca5,

 

Welcome to the HP Forums! I hope you enjoy your stay!

 

I understand the computer no longer works properly, and you already tried a hard reset. At this point, I would consider calling HP phone support. The computer is broken and should be repaired. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

Please let me know if you have any other questions or concerns. Thank you for posting on the HP Forums. Have a great day!

Mario

I worked on behalf of HP.
Honor Student
Bianca5
Posts: 2
Member Since: ‎02-09-2014
Message 3 of 3 (117 Views)

Re: hardware issues

Hi Mario and thank you for the welcome. I already tried everything possible I could think of and now decided it would be best to just buy new replacement parts. So thank you for your time and reply.
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