HP Support Forums
Join in the conversation.
10-05-2010 06:02 AM
I've had a few problems for a while now on this computer but my touch screen volume slide bar stopped working a few months ago. can someone please explain how to get it fixed i will need an exact description as i am in no way a proffesional on a laptop, basiccally
.at the rear of the keyboard the touch sound scroll bar has stopped working
.the mute and wi-fi touchbuttons also dont work
.will only download things from hp site, dont refer to anything dodgy.
.il be very happy if someone can fix this
thnkyou very much
10-08-2010 09:40 AM
Sounds like an issue with the keyboard bezel, it is most likely a loose ribbon cable from the circuit board on the keyboard bezel to the ZIF connector on the motherboard. A HP Authorized Service Center can take a look at this if your laptop is under warranty. The warranty status can be checked here:
If it is not under warranty, consider looking up the maintenance manual for your model laptop. The manual will have schematics on how to disassemble the laptop, a keyboard bezel is a little tricky but not too hard to remove. You'll need a spudger, an Torx-8 screwdriver and a Phillips-1 screwdriver. Remove the ribbon cable that connects the bezel to the motherboard and re-seat it, ensuring that the ribbon cable lays flush with the bottom of the ZIF connector, push down on the ZIF to seal the connection and re-assemble the keyboard bezel and keyboard, putting all the screws back in.