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HP laptop does not wake up from the sleep mode! Urgent help needed! (3475 Views)
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Giogio Honor Student
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Giogio
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Registered: ‎08-13-2011
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HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-13-2011 08:45 AM

Hi everyone,

 

I have purchased HP Pavilion DM4 laptop 3 months ago, for the past month when the laptop goes in the sleep mode ( after being idle for several minutes) and I then try to wake up by hitting any key, even power button, nothing happens. Power light keeps beeping but nothing happens. I have to pull battery and restart the laptop, this is extremly painful as I keep loosing my unsaved documents all the time.

 

This happens once in every 2 tries. I would really appreciate a help!

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Professor Professor
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kamat_hp
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Registered: ‎07-20-2010
Message 2 of 19 (3,472 Views)
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-13-2011 10:55 AM

Could you please post complete product/model number of your Notebook? Also, What operating system are you using ?

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Giogio Honor Student
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Giogio
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-13-2011 12:08 PM

It is HP Pavilion dm4-1265dx running Windows 7 64 bit

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Professor Professor
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kamat_hp
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

[ Edited ]

‎08-13-2011 01:12 PM - edited ‎08-13-2011 01:24 PM

Perform a hard reset on the Notebook. To perform a hard reset, follow the steps below.

  • Unplug the AC adapter from the notebook PC.
  • Remove the battery from the notebook battery compartment.
  • Disconnect any external devices or peripherals connected to the notebook. Press and hold down the power button for about 15 seconds

 

After this, update the firmware of your Notebook by downloading it from here Let us know if issue persists even after this done.

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bzegil Honor Student
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Message 5 of 19 (3,442 Views)
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-14-2011 03:48 PM

I have the dv5-2155dx and it is doing the exact same thing. I am also running Windows 7 64 bit, every time it goes to sleep I have to disconnect the power and pull the battery just to restart. Nothing else works, even holding down the power key for a while doesn't work, very annoying. It works find as long as it is awake, but if I leave to go do something and come back after a while it goes to sleep and I can't get it to wake back up.

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Giogio Honor Student
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Giogio
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-14-2011 09:09 PM

I have checked the forums and this seems to be very common issue among the HP laptops. This is very annoying as I keep loosing my work everytime I close the slid.

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Giogio Honor Student
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Giogio
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-15-2011 07:31 PM

I've done these things, no sucess. the same problem!

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Professor Professor
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kamat_hp
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-15-2011 09:42 PM

@Giogio

I guess you need to Contact HP and send it in for repair.

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Giogio Honor Student
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Giogio
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-21-2011 04:50 PM

Is there any HP store in Ithaca? I need some off site help pls.

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Professor Professor
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Re: HP laptop does not wake up from the sleep mode! Urgent help needed!

‎08-21-2011 07:10 PM

Kindly refer below link for further info

http://www8.hp.com/us/en/contact-hp/contact.html

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