Question
Reply
 
Tutor
Posts: 7
Member Since: ‎09-15-2011
Message 1 of 6 (978 Views)

New HP Elitebook 8760w shuts down at variable moments

Hey there,


1 week ago, I've bought my new pc ( HP Elitebook 8760w, LG670EA#UUG, with Windows 7 64-bit) because I need it for my studies. And after a couple of days my pc started with restarting by himself, but not immediatly after starting up my pc, just at variable moments. Well yesterday it happend 4-5 times in one day and I became sick of it so I went to the internet and found this solution (http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...), but when I follow the steps and start HP Support Assistant, it says there is no update avaible, so I think BIOS isn't the problem. (note: in HP Support Assistant, next to the HP Total Care-logo it says "An error has occurred")

 

What can I do instead of updating BIOS? Or can someone help me?

Reply
0
Tutor
Posts: 7
Member Since: ‎09-15-2011
Message 2 of 6 (960 Views)

Re: New HP Elitebook 8760w shuts down at variable moments

can someone help me please? 

Top Student
Posts: 9
Member Since: ‎04-08-2012
Message 3 of 6 (792 Views)

Re: New HP Elitebook 8760w shuts down at variable moments

Did you ever find a solution to this? I have an 8760w that's been doing the same thing. Swapped all the parts, even a new unit entirely, and finally reinstalled windows last week. Waiting to see if it continues to happen. The only evidence that it has happened is an entry in the event log - "the shutdown at date/time was unexpected". No BSoD or STOP error code in the event log or on the screen. Laptop just powers off, and then boots back up again as if nothing happened.

Top Student
Posts: 3
Member Since: ‎04-04-2015
Message 4 of 6 (146 Views)

Re: New HP Elitebook 8760w shuts down at variable moments

I have same problem. Can someone help us what to do from HP?

Top Student
Posts: 9
Member Since: ‎04-08-2012
Message 5 of 6 (134 Views)

Re: New HP Elitebook 8760w shuts down at variable moments

I ended up swapping the whole laptop out for an 850 g1. Couldn't be happier.

Top Student
Posts: 3
Member Since: ‎04-04-2015
Message 6 of 6 (130 Views)

Re: New HP Elitebook 8760w shuts down at variable moments

I think the problem is in the button for switching on/off. When I solve problem, I will answer you.....

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation