HP Support Forums
Join in the conversation.
06-08-2012 08:06 PM - edited 06-08-2012 08:10 PM
It was working perfectly fine the night before.
But when I pressed the 'turn on' button on this morning, nothing happened to it.
Problems I've noticed recently with my laptop:
- Whenever I tried to open 2 pdf's at the same time, my laptop would lag and the screen would blank out and the graphics would go all fuzzy and static-like.
- It makes funny high frequency noises when it's on.
- It has a really short battery life, it goes to 80% to 40% battery life in a time span of around 15 minutes.
I really want my laptop back, it holds a lot of important memories and files.
Note: I am not that savvy with technology, so please keep your advice simple! Thanks!
Thanks for your help
Solved! Go to Solution.
06-08-2012 08:52 PM
Sometimes electrical components needs to have all power sources removed and reintroduced to work properly. Try performing a hard reset first, if it doesn't work then we'll move to the next step.
To Perform A Hard Reset
- Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds); (if the computer doesn't power on, move to the next step)
- Disconnect the AC Adapter from the notebook.
- Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
- Wait at least 1 minute with all power sources disconnected.
- Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
06-08-2012 10:30 PM
Thankyou! it worked like a treat!
But could I ask you why my laptop is doing this? And how I should prevent this problem from happening again?
06-09-2012 10:18 AM
08-11-2012 06:53 AM
I have been having the same problem in the last 3 days. I have the laptop HP Pavilion dv6-1210sv for almost 3 years now and suddenly 3 days ago I turned my laptop on and saw a black screen with a message showing initially a low battery warning and then a hard drive error. Now all I can see when turning on the laptop is just a plain blue screen and a message "welcome to the recovery manager". I am not sure if I need to do system recovery, how to do this and what data will be lost. I am not savvy with computers either.
I t is quite disappointed though that I have just called the hp support number for UK (which includes Pavilion support as well - 0844 369 0369) and although the support line is supposed to be open by 4m UK time on Saturdays, I was told that as my laptop is out of warranty I need to call on Monday again so they can let me know what wiill be the charge for the support service and then to talk to the technician. I have reviosuly called hp for another issue with the aptop (around 1 year ago) and they provided support on the phone on Saturday although I was not in-warranty. Are there any suggestions of how I can sort this out?Thanks in advance.
08-12-2013 02:17 AM