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2011rwr
Posts: 4
Member Since: ‎03-02-2011
Message 1 of 31 (47,105 Views)
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cursor frozen help needed

presario laptop CQ60, p/n NB2276UA. cursor frozen. Methods

tried to no avail: 1-holding power button till off. 2-wall poweroff and battery out for 30 seconds. Reinstall battery & plug in wall power. Pressed power on b utton while pressing F10 repeatedly. chose normal start.

 

Additionally have no external mouse and have 3recovery discs but don't know how to use.

 

Old guy needs help. Thanks

 

 

 

Provost
DavidPK
Posts: 31,576
Member Since: ‎09-24-2010
Message 2 of 31 (47,102 Views)

Re: cursor frozen help needed

Hi,

 

Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  Let windows fully load in this mode and let me know whether the cursor moves ok - Don't worry about the screen looking different as Windows only loads a basic graphics driver in this mode.

 

Look forward to hearing from you.

 

Regards,

 

DP-K

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Top Student
2011rwr
Posts: 4
Member Since: ‎03-02-2011
Message 3 of 31 (47,086 Views)

Re: cursor frozen help needed

F8 hitting resulted in letting touchpad cursor to be movable. Problem occured this am when I was working on the laptops notepad. Just tried notepad and now also working with this safe mode desktop.

 

what's next please?

 

**bleep**

 

 

Provost
DavidPK
Posts: 31,576
Member Since: ‎09-24-2010
Message 4 of 31 (47,084 Views)

Re: cursor frozen help needed

Hi,

 

Still in Safe Mode, open windows Control Panel, open Device Manager and open up 'Mice and other Pointing Devices'.  Right click your touchpad device and select Properties.  Click the Driver tab and then click the 'Roll Back Driver' button.  Wait for this process to complete and then restart Windows to boot normally.  See if this has helped the issue.

 

Regards,

 

DP-K

 

 

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Top Student
2011rwr
Posts: 4
Member Since: ‎03-02-2011
Message 5 of 31 (47,009 Views)

Re: cursor frozen help needed

thanks. touch pad now has control of cursro but find I have lost the ability to touchpad scroll vertically. currnetly using the verticle scroll bar on right side of screen.

 

attempted HP "restore"but  wouldn't work for whatever reason.

 

in reading some Compaq material, I may have found that maybe the very original cause of my frozen touchpad cursor

was inadvertantly hitting a button for "touchpad on/off" located just above my compaq laptops touchpad....

 

now I'm lost on how to proceed. I would like to get things back to what they were say a couple of weeks ago.

 

Help please, 2011rip

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DavidPK
Posts: 31,576
Member Since: ‎09-24-2010
Message 6 of 31 (47,004 Views)

Re: cursor frozen help needed

Hi,

 

From the Start Menu, open All Programs, scroll down the list to find Recovery Manager.  Open this folder and launch the Recovery Manager application.  Here you should find the ability to reinstall original Software and Drivers.  Find the driver for your Touchpad and choose to reinstall this software.  When complete, restart the notebook and check you can now use the vertical scroll on your Touchpad.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Top Student
2011rwr
Posts: 4
Member Since: ‎03-02-2011
Message 7 of 31 (47,002 Views)

Re: cursor frozen help needed

unfortunately now cursor is frozen again and also can't turn off laptop.

 

Just tried that "lock/unlock" compaq button and things back to normal.

have scroll ability agaIN.

 

old man is sorry. thanks!

Provost
DavidPK
Posts: 31,576
Member Since: ‎09-24-2010
Message 8 of 31 (47,000 Views)

Re: cursor frozen help needed

Hi,

 

No problem at all.

 

Is everything working properly now?  Post back if you still have any problems with the notebook.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Student
islmdaws
Posts: 1
Member Since: ‎01-03-2012
Message 9 of 31 (44,826 Views)

Re: cursor frozen help needed

I have just found this thread after googling help needed as HP laptop curser not working.

 

I did what was sugested in this message, but even after starting in Safe mode the curser doesn't work.  We have recently moved house and I do not have the disks that came with this laptop.

 

I hope there is a way I can fix it with out them.

 

Any help greatly appreciated.

 

Many thanks

 

Student
snoozinphx
Posts: 1
Member Since: ‎09-21-2012
Message 10 of 31 (38,128 Views)

Re: cursor frozen help needed

I was having the same problem and did the following...it worked like a charm.  BTW mine is an hp laptop.

 

Okay be sure to perform a hard reset to release the stored energy from the notebook. Perform this by:

1. unplugging all accessories and the power cord.
2. Turn the notebook over and make sure that it is turned off.
3. Remove the battery
4. Hold down the power button for 10 seconds which releases the energy
5. Re-insert the battery, plug in the charger and turn it on.

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