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‎03-22-2017 06:24 PM

HP Recommended
Product: 13-4005dx
Operating System: Microsoft Windows 10 (64-bit)

Instructions reference removal of battery...how do i do that?

2 REPLIES 2

‎03-22-2017 07:54 PM

HP Recommended
Thanks for the post and Welcome to HP Forums I understand that the Notebook is having problem in powering 1 - Remove the Ac adapter 2 - Remove all Peripherals connected to the PC 3 - Press and Hold both the Mute button and the Power Button for 30 seconds and then release the hold 4 - Connect the ac adapater and wait for another 30 seconds and power on the pc This is HP Spectre so battery is non-removable or Not suggested for Customers to Remove If still the same problem contact HP http://www8.hp.com/us/en/contact-hp/ww-contact-us.html Hope this helped. Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.
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Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


‎03-25-2017 04:43 AM

HP Recommended
This did not work. Have tried repeatedly
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