• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-19-2016 12:30 PM

HP Recommended
Product: HP 15-ay043ur
Operating System: Microsoft Windows 7 (64-bit)

В диспетчере устройств показано, что не установлены драйверы для устройств: 1. PCI контроллер шифрования.дешифрования 2. Контроллер универсальной последовательной шины USB 3. Сетевой контроллер. В скачанном с официального сайта HP и установленном для ноутбука ПО драйверы отсутствуют. Прошу помочь найти нужное ПО.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2016 01:42 PM

HP Recommended

Hi:

 

You need these drivers...

 

PCI encryption/decryption controller:

 

This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT). 

 

ftp://ftp.hp.com/pub/softpaq/sp71001-71500/sp71264.exe

 

USB 3 controller:

 

This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices. 

 

ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76041.exe

 

Network Controller:  There is no information online regarding what model wifi adapter your notebook has.

 

There should be a sticker on the notebook called an FCC ID.  Post the FCC ID info so I can figure out what model wifi card your notebook has.

 

If there is no FCC ID sticker, please post the hardware ID for the device listed in the device manager as a network controller.

 

To find the hardware ID, go to the device manager and click on the Network Controller device.

 

Then click on the Details tab at the top of the Network Controller window.

 

Now you will see a Property drop down list, and it will be set to Device Description.

 

Drop down on that list and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

 

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎09-19-2016 12:37 PM

HP Recommended

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding

I work on behalf of HP. I am a Moderator on the HP Support Forums.
Was this reply helpful? Yes No

‎09-19-2016 01:26 PM

HP Recommended

Notebook HP 15-ay043ur. There are no drivers in Device Manager for devices 1. PCI encryption/decryption controller; 2. universal serial bus controller USB; 3. Network controller (for Wi-Fi). I didn't find sofware on HP website for this notebook. Help me please.

Was this reply helpful? Yes No

‎09-19-2016 01:42 PM

HP Recommended

Hi:

 

You need these drivers...

 

PCI encryption/decryption controller:

 

This package provides the Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT). 

 

ftp://ftp.hp.com/pub/softpaq/sp71001-71500/sp71264.exe

 

USB 3 controller:

 

This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices. 

 

ftp://ftp.hp.com/pub/softpaq/sp76001-76500/sp76041.exe

 

Network Controller:  There is no information online regarding what model wifi adapter your notebook has.

 

There should be a sticker on the notebook called an FCC ID.  Post the FCC ID info so I can figure out what model wifi card your notebook has.

 

If there is no FCC ID sticker, please post the hardware ID for the device listed in the device manager as a network controller.

 

To find the hardware ID, go to the device manager and click on the Network Controller device.

 

Then click on the Details tab at the top of the Network Controller window.

 

Now you will see a Property drop down list, and it will be set to Device Description.

 

Drop down on that list and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

 

Was this reply helpful? Yes No

‎09-20-2016 01:29 AM

HP Recommended

Thanks. After running programmes USB controller is now OK. But now appeared a new mistake with missing drivers: BCM43142A0. 

USB\VID_0A5C&PID_216D&REV_0112

USB\VID_0A5C&PID_216D

 

About Network Controller: 

PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C&REV_01

PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C

PCI\VEN_14E4&DEV_4365&CC_028000

PCI\VEN_14E4&DEV_4365&CC_0280

 

If it`s correct:

Serial - CND6263KNJ

Product - X5B96EA#ACB

Was this reply helpful? Yes No

‎09-20-2016 06:59 AM

HP Recommended

You're very welcome.

 

You need these drivers for those devices...

 

Bluetooth:

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

ftp://ftp.hp.com/pub/softpaq/sp73001-73500/sp73091.exe

 

Wireless:

 

The package contains the Broadcom wireless LAN drivers and utility that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebooks that are running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

Was this reply helpful? Yes No

‎09-20-2016 10:39 AM

HP Recommended

Thanks, sp72879 helped. But I couldn`t get sp73091 because of network error. Could you fix the file.

Was this reply helpful? Yes No

‎09-20-2016 11:41 AM

HP Recommended

You're very welcome.

 

See if the previous version works for you...

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72617.exe

Was this reply helpful? Yes No

‎09-20-2016 12:01 PM

HP Recommended

Tanks a lot to everybody. All problems are solved. I found last drivers in another theme at this forum

Was this reply helpful? Yes No

‎09-20-2016 01:30 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.