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HP Recommended
Hp pavillion notebook

Hi, so i have a slight problem. A pop-up came up on my laptop on Google Chrome and when i tried to ignore it and carry on with what i was doing, it would send me to this webste saying 'Add extension to exit this page'. So i tried to get out of the page, but i ended up turning my computer off as i didn't want to add this extension. When it turned back on, I carried on with what I was doing in the first place and it came up again. This process happened again and again. I was getting realy fed up, and in frustraton, I added the extension. Immediately, I knew i had done something terrible. Ever since i have added that extension, random adverts will not go away, my google chrome is a lot more different and various other change have been put into place. Does anyone know how to get rid of these extensions? (or should i be asking google chrome)

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try resetting google chrome to its defaults:

 

https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

 

 

This removes added plugins and such. 

 

Also download install and run ADWCleaner:

 

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

 

It is a very effective malware scrubber. There is even a "portable" version you can run without installing anything. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

5 REPLIES 5
HP Recommended

Try resetting google chrome to its defaults:

 

https://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

 

 

This removes added plugins and such. 

 

Also download install and run ADWCleaner:

 

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

 

It is a very effective malware scrubber. There is even a "portable" version you can run without installing anything. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

HP Recommended

Thank you so much! I am going to try this straight away!

HP Recommended

You are welcome. Come back with any more questions. 

HP Recommended

Wow thanks! It worked like a treat! :generic:

HP Recommended

One thing to add.  Should you encounter another website hijack, disable your internet and force close the browser.  When you open it up again, it will attempt to reload the site, but with no connection, it will error out.  You can then safely close down that tab and avoid installing the malware.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.