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‎03-17-2017 12:51 PM

HP Recommended
Product: HP ENVY TouchSmart m7-j010dx N
Operating System: Microsoft Windows 10 (64-bit)

The hard drive in my laptop crashed, and I need to acquire a system restore boot drive to install the OS after the drive is replaced.  The system runs Windows 10.  How do I acquire this?

1 REPLY 1

‎03-17-2017 12:57 PM

HP Recommended

Hi,

 

As the machine originally shipped with Windows 8, I'll assume you did the free upgrade to Windows 10 -  if that's correct and as long as the previous installation of Windows 10 had activated Ok after the upgrade, you can just perform a clean installation of Windows 10 on your new HDD by creating your own installation media as detailed in the guide on the following link. 

 

Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Regards,

 

DP-K

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