Activation code blocked

[hschuring]

When i installed Linux on my laptop I accidently removed the recovery partition, i downloaded somewhere a Windows 7 home premium iso and I do have my license key  (windows 7)which is legal. I called Microsoft but they see the key is blocked and I have to contact HP to take care of the problem. What is the best thing to do now? Which helpdesk or number should i call or sent a mail?

thnx regards

[WAWood · Accepted solution]

hschuring

Hello;

Allow me to welcome you to the HP forums!

You have two issues you are facing ...

First, that ISO will never work on your HP because you need the HP OEM version of Windows for your PC.  That ISO is most probably Retail and you can not use your HP OEM product key to activate it.

Second, while what you need is something known as HP Recovery Media, HP no longer stocks the recovery media for lots of the older Win 7 laptops.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[hschuring]

thank you very much, this was the answer i was looking for, i now know what to do.

thanks, regards