-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Notebooks Archive
- Admin code

Create an account on the HP Community to personalize your profile and ask a question

04-18-2017 02:39 PM
Hi,
Enter 78059018
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-18-2017 02:53 PM
Hi,
Can you post back with the full Model No. and Product No. of your Envy notebook - see Here for a guide on locating this information.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-18-2017 03:06 PM
Hi,
There are a couple of options.
1. You can contact HP starting on the link below and request an unlock code.
http://welcome.hp.com/country/w1/en/contact_us.html
2. Remove the rtc cell - see Page 53 of your Maintenance & Service Guide - then hold down the power button for 60 seconds before re-inserting the rtc.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
