Administrator password or power on password forgotten

[helpless50]

I have forgotten my administrator password or power on password. I recieved a message System disabled with a code 9904362 can anyone help me

[Paul_Tikkanen · Accepted solution]

Hi:

Please read the first post at the link below which should resolve your dilemma.

http://h30434.www3.hp.com/t5/Notebook-Operating-Sy​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​stems-a...

Then...

You can:

1. Use the unlock code you generated to enter the BIOS

2. Disable all passwords that are enabled in the BIOS's security menu.

3. If asked for current password - type the unlock code

4. For new password, just press ENTER key

5. Repeat the same for verify password column.

[Rudy2D]

Nice to know.  Thanks.

[Paul_Tikkanen]

You're very welcome.

[DadaD4141]

i have forgotten my administrative password can hp help me