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‎03-17-2017 03:37 AM - edited ‎03-17-2017 03:40 AM

HP Recommended
Product: hp 15-ay003nq
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I installed W7 on this laptop (new it had Free DOS).USB 2.0 does not work after installation (unknow device).He had no native driver in W7...I note that during installation of W7 mouse (Wireless USB) worked.

I managed to install the drivers from the HP website with a CD but the Wi-Fi and Bluetooth drivers have failed.

You can help me and  send the drivers (especially for USB) for this model to install them manually?

Or what advise me to do next?

My product number is W8Z40EA#AKE.

Thank you.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2017 07:07 AM - edited ‎03-17-2017 07:09 AM

HP Recommended

Hi, @Narcais :

 

You need this driver for the USB ports to work...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

For the wireless and bluetooth, you probably need these drivers...

 

The package contains the Broadcom wireless LAN drivers and utility that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebooks that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72617.exe

View solution in original post

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4 REPLIES 4

‎03-17-2017 03:48 AM - edited ‎03-17-2017 04:17 AM

HP Recommended

Install the Windows 7  Intel Chipset driver below.

http://ftp.hp.com/pub/softpaq/sp75501-76000/sp75505.exe

It will install the usb drivers for your notebook.

 

All of the other drivers for your notebook are located at the following support driver download page. Click on change to see the Windows 7 drivers.

http://support.hp.com/ro-en/drivers/selfservice/HP-15-Notebook-PC-series/10862300/model/12378199


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎03-17-2017 07:07 AM - edited ‎03-17-2017 07:09 AM

HP Recommended

Hi, @Narcais :

 

You need this driver for the USB ports to work...

 

Download, unzip and run the setup.exe file.

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

For the wireless and bluetooth, you probably need these drivers...

 

The package contains the Broadcom wireless LAN drivers and utility that are required to enable the integrated Broadcom Wireless LAN Adapter in supported notebooks that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72879.exe

 

This package contains the Broadcom Bluetooth driver and software for supported models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom Bluetooth 4.0 devices and is compatible with Broadcom Bluetooth 3.0 and earlier versions.

 

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72617.exe

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‎03-17-2017 11:12 PM - edited ‎03-17-2017 11:13 PM

HP Recommended

I solved the problem with Driver Pack Solution which led to drivers indicated by you.

 

Thank you for advice .

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‎03-18-2017 06:53 AM

HP Recommended

You're very welcome.

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