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03-14-2017 06:47 PM
I have received what i believe to be a hp all-in-one pc ( product id H3L41AA#ABA) and whenever i turn it on, it gives a message at the bottom of the screen " Preparing Automatic Repair" then it spins a bit and then you get the arrow cursor but nothing else significant happens. We got to a point where i could run a hp test and it came back with this failure ID 90E2JJ-0008J9-MFPNW1-60QP03. Was wondering what the fix to this issue would be if there was one to be made.
Thanks in advance for any advice.
03-14-2017
09:51 PM
- last edited on
03-16-2017
04:16 PM
by
OscarFuentes
Hello @ofhager,
This indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support
http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive.
Hope this helps, for any further queries reply to the post and feel free to join us again !!
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Thank You,
GBL84
I am not an HP Employee

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