• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-30-2015 04:35 PM - edited ‎12-30-2015 04:35 PM

HP Recommended
Product: ZBook 15 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi everybody,

 

New poster here. I've seen a LOT of issues with people trying to install the drivers for the BCM20702A0 device. In my case, this is a Bluetooth adapter from Insignia, but it looks like this is common across many devices.

 

I downloaded the .EXE from Broadcom and it gets hung up while validating Bluetooth device (see image).

 

Broadcom Installation.PNG

 

In addition, in Device Manager, the device is listed uner "Other devices" with a yellow exclamation point.

 

Through another help topic on here, I found a driver download. However, upon running the install, I got an error stating that it could not detect my device.

 

Can somebody help me solve this?

 

Thank you in Advance!

Curtis

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2015 05:34 PM - last edited on ‎11-23-2020 10:06 AM by Retired

HP Recommended

Hi, Curtis:

 

You are using the Broadcom Widcomm BT driver, correct?

 

That is the one you need.

 

You can also try the latest BT driver from a HP notebook PC.

 

Intel Bluetooth Driver for 7260/3610 WLANsystem

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎12-30-2015 05:34 PM - last edited on ‎11-23-2020 10:06 AM by Retired

HP Recommended

Hi, Curtis:

 

You are using the Broadcom Widcomm BT driver, correct?

 

That is the one you need.

 

You can also try the latest BT driver from a HP notebook PC.

 

Intel Bluetooth Driver for 7260/3610 WLANsystem

Was this reply helpful? Yes No

‎12-31-2015 08:49 AM

HP Recommended

THANK YOU PAUL!!! That driver was exactly what I needed. It looks like I'm up and running now.

 

Thank you again!!

Was this reply helpful? Yes No

‎12-31-2015 08:55 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No

‎12-11-2016 01:54 PM

HP Recommended

This download worked great. I had been trying for days to find the correct software and drivers. I am using a HP Compaq CQ70-123US, 64bit Widows 7 professional. I could not get the Insignia BCM20702A0 to recognize the Creative D100 bluetooth speaker. I am so happy. Anyone out there that goes to broadcom for there download and it will not work. Try this one.

Was this reply helpful? Yes No

‎04-21-2017 11:01 AM

HP Recommended

bcm20702a0

Was this reply helpful? Yes No

‎05-03-2017 12:56 AM

HP Recommended

 BCM20702A0 Driver? Don't waste your time with fiddling with the device manager. It never works.
I always use a driver installation manager such as this one (not just for  BCM20702A0 Driver)- http://semantic.gs/bcm20702a0_driver_download

It never failed me, and it gets all the drivers besides  BCM20702A0 Driver installed. Good luck.

Was this reply helpful? Yes No

‎06-01-2017 07:34 AM

HP Recommended

Hey @paul_Tikkanen, I'm having the same exact issue for the same exact divice model and manufacturer.  I tried to click your link, but it just directs me to https://support.hp.com/us-en

Can you post a new link please?

Was this reply helpful? Yes No

‎07-17-2017 01:36 PM

HP Recommended

I'm in the same boat!  I'd love to know how to access the driver without being asked to buy something.

Was this reply helpful? Yes No

‎08-29-2017 09:23 AM

HP Recommended

HP Business Notebook xx70/xx75 Window 7 x64

 

Driver Pack

 

Windows 7 : 64-bit

 

796.1 MB

 

sp58077.exe

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.